Automatically convert social conversations into tickets for other agents to resolve

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Features:

Agents can have side conversations without germany b2b leads leaving the main ticket screen
Access customer data and conversations in one streamlined view
Change the conversation channel between chat, email or Voice over Internet Protocol (VoIP)
4. Zoho Desk
A view of ticket statuses for support requests on Zoho Desk.
Zoho Desk simplifies customer service operations to improve agent productivity and deliver lasting customer experiences. With Zoho Desk, businesses can manage customer support requests across various communication channels. It has AI features and allows agents to create a knowledge base over time with questions and answers from customer conversations.

Zoho Desk offers integrations for social and CRM tools. It also supports several languages. Features:

AI assistant tags tickets and notifies agents of unusual activity and provides brand sentiment analysis and reply assistance
Automatically organizes tickets, making it easier to resolve issues
Convert posts or private messages into tickets based on specific keywords
Live dashboard shows big-picture customer support trends
5. Freshdesk