The main problems in servicing UPS equipment, according
Posted: Wed Jan 22, 2025 4:51 am
processing centers (DPC) and other IT facilities "C3 Solutions" together with the international consulting agency iKS-Consulting conducted a study of services for UPS in commercial and corporate data processing centers in Russia. More than 50 experts responsible for the energy component of DPCs in large commercial companies and government agencies of the country took part in it.
According to the research, 41.2% of bulgaria whatsapp number database customers believe that the service of domestic manufacturers is already fully consistent with the services of the departed Western vendors. At the same time, 77% of respondents want the manufacturer to conduct preventive and routine maintenance of the facility's infrastructure. 83% of respondents believe that the vendor should take on post-warranty work, in particular, related to replacement and repair.
to respondents, were the departure of Western vendors from the Russian market and, as a result, the lack of their service (51%), the lack of original spare parts and consumables (41.2%), the low quality of equipment from new manufacturers (37.3%), and the underdevelopment of service from new manufacturers (21.6%).
Roman Kulchitsky, an expert in designing power supply systems for the network and system integrator STEP LOGIC, pointed out the main problems: "All problems with UPS maintenance can be divided into several types: quality and maintainability of the equipment itself; availability of spare components and the period of support for the model range; availability of a sufficient staff of qualified engineers with experience and representative offices in different cities of Russia to be able to meet customer needs for maintenance in the shortest possible time. Manufacturers who plan for the future initially try to implement more proven and high-quality solutions, as well as create a sufficient stock of components in warehouses and attract qualified engineers to the staff, raising their level of qualification.
Andrey Chesnov, chief power engineer at Svyaz VSD LLC (Linx Datacenter) in St. Petersburg, believes that the problem is the difficulty with the supply of spare parts: "The only point where problems may arise is the difficulty and cost of supplying spare parts for equipment from Western vendors that has not yet been replaced. Delivery times can reach several months, and updating software can be a problem. When servicing UPS brands from China, such problems are not observed."
If 41.2% of respondents believe that the level of service of Russian manufacturers corresponds to the level of Western suppliers, then 35.3% are sure that it is still inferior. At the same time, 9.8% of respondents are sure that the level of service is too much inferior and cannot be compared. Only 2% answered that Russian manufacturers are superior to Western ones.
According to Dmitry Khlopov, head of the engineering and multimedia systems service support department at the IT integrator Krok, the services of Russian manufacturers are fully in line with Western ones: "In two years, the market has learned to provide a similar level of service for engineering infrastructure in terms of composition and quality. Moreover, the speed of response to incidents has even become higher than that of the vendors that left. System integrators often act as technology partners to provide service support. So far, the market for similar services from domestic vendors is only just forming."
According to the research, 41.2% of bulgaria whatsapp number database customers believe that the service of domestic manufacturers is already fully consistent with the services of the departed Western vendors. At the same time, 77% of respondents want the manufacturer to conduct preventive and routine maintenance of the facility's infrastructure. 83% of respondents believe that the vendor should take on post-warranty work, in particular, related to replacement and repair.
to respondents, were the departure of Western vendors from the Russian market and, as a result, the lack of their service (51%), the lack of original spare parts and consumables (41.2%), the low quality of equipment from new manufacturers (37.3%), and the underdevelopment of service from new manufacturers (21.6%).
Roman Kulchitsky, an expert in designing power supply systems for the network and system integrator STEP LOGIC, pointed out the main problems: "All problems with UPS maintenance can be divided into several types: quality and maintainability of the equipment itself; availability of spare components and the period of support for the model range; availability of a sufficient staff of qualified engineers with experience and representative offices in different cities of Russia to be able to meet customer needs for maintenance in the shortest possible time. Manufacturers who plan for the future initially try to implement more proven and high-quality solutions, as well as create a sufficient stock of components in warehouses and attract qualified engineers to the staff, raising their level of qualification.
Andrey Chesnov, chief power engineer at Svyaz VSD LLC (Linx Datacenter) in St. Petersburg, believes that the problem is the difficulty with the supply of spare parts: "The only point where problems may arise is the difficulty and cost of supplying spare parts for equipment from Western vendors that has not yet been replaced. Delivery times can reach several months, and updating software can be a problem. When servicing UPS brands from China, such problems are not observed."
If 41.2% of respondents believe that the level of service of Russian manufacturers corresponds to the level of Western suppliers, then 35.3% are sure that it is still inferior. At the same time, 9.8% of respondents are sure that the level of service is too much inferior and cannot be compared. Only 2% answered that Russian manufacturers are superior to Western ones.
According to Dmitry Khlopov, head of the engineering and multimedia systems service support department at the IT integrator Krok, the services of Russian manufacturers are fully in line with Western ones: "In two years, the market has learned to provide a similar level of service for engineering infrastructure in terms of composition and quality. Moreover, the speed of response to incidents has even become higher than that of the vendors that left. System integrators often act as technology partners to provide service support. So far, the market for similar services from domestic vendors is only just forming."