This is what a user card looks like in Carrot quest
Posted: Tue Jan 21, 2025 5:30 am
Collecting data about website visitors and integrating with amoCRM
Carrot quest is a platform for communication with the client based on CDP. Therefore, Carrot quest collects data about website visitors, which can then be used to segment users and set up trigger scenarios. It is the collection of data that allows you not to "spam" with offers, but to show them at the right time to the right audience.
For example, you can customize the mechanics for a specific segment of users:
went to the course page,
trying to leave the site,
spent more than 5 minutes on the site and did not leave a request.
The user card in Carrot quest automatically records all user actions on the site.
User card
We have set up integration with amoCRM to transfer only information useful for sales from Carrot quest to our CRM system.
For example, managers receive the following data from Carrot quest:
phone number;
email;
user responses to qualifying questions in lead bots;
UTM tags for advertising campaigns;
lead source - where the client came from.
Online chat on the website
The Umskul website had only static lead forms for collecting list of albania phone number applications. If a user had questions, he had to call by phone. This was inconvenient for clients and took up managers' time. Therefore, we installed a chat on the website as an additional point of contact with users.
Results for 3 months:
4% of questions in chats concerned the sale of courses,
0.15% of revenue comes from sales from chat.
Online chat not only provides support to users, but also brings in sales. The history of dialogues is saved for both managers and users. Managers can see what the user was interested in, what questions he asked, in order to quickly find the right solution. Users can return to the operator's answer at any time when they visit the site again.
Abandoned Cart Pop-up
We noticed that some users put the product in the cart, but leave the site. To return such users, we connected the abandoned cart pop-up.
A pop-up is a pop-up window that can be displayed on top of the content or on the side so as not to distract the user from exploring the site. A pop-up appears on the site if the user has performed a certain action. We have configured the pop-up to be shown to those users who:
added the product to the cart,
started to place an order, but did not pay.
Abandoned Cart Pop-up with Discount Promo Code
Abandoned Cart Pop-up with Discount Promo Code
Results for 2 months:
Carrot quest is a platform for communication with the client based on CDP. Therefore, Carrot quest collects data about website visitors, which can then be used to segment users and set up trigger scenarios. It is the collection of data that allows you not to "spam" with offers, but to show them at the right time to the right audience.
For example, you can customize the mechanics for a specific segment of users:
went to the course page,
trying to leave the site,
spent more than 5 minutes on the site and did not leave a request.
The user card in Carrot quest automatically records all user actions on the site.
User card
We have set up integration with amoCRM to transfer only information useful for sales from Carrot quest to our CRM system.
For example, managers receive the following data from Carrot quest:
phone number;
email;
user responses to qualifying questions in lead bots;
UTM tags for advertising campaigns;
lead source - where the client came from.
Online chat on the website
The Umskul website had only static lead forms for collecting list of albania phone number applications. If a user had questions, he had to call by phone. This was inconvenient for clients and took up managers' time. Therefore, we installed a chat on the website as an additional point of contact with users.
Results for 3 months:
4% of questions in chats concerned the sale of courses,
0.15% of revenue comes from sales from chat.
Online chat not only provides support to users, but also brings in sales. The history of dialogues is saved for both managers and users. Managers can see what the user was interested in, what questions he asked, in order to quickly find the right solution. Users can return to the operator's answer at any time when they visit the site again.
Abandoned Cart Pop-up
We noticed that some users put the product in the cart, but leave the site. To return such users, we connected the abandoned cart pop-up.
A pop-up is a pop-up window that can be displayed on top of the content or on the side so as not to distract the user from exploring the site. A pop-up appears on the site if the user has performed a certain action. We have configured the pop-up to be shown to those users who:
added the product to the cart,
started to place an order, but did not pay.
Abandoned Cart Pop-up with Discount Promo Code
Abandoned Cart Pop-up with Discount Promo Code
Results for 2 months: