There are two options for distributing dialogues:

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Now the manager only needs to select the distribution type and operators to whom the dialogues will be assigned.


In turn: Dialogues will be assigned to all available operators in turn, regardless of how many dialogues are already assigned to them.
Depending on the load : the system will keep an internal count of the approximate number of unfinished dialogues. Each new dialogue will be sent to the operator with the smallest number of such dialogues.
Channel and queue or load distribution formats can be combined to optimize the work of the support team.

Removing an assignment from a dialog if the operator is unavailable
The function allows you to automatically remove assigned dialogues list of germany cell phone number from the operator and return them to the queue for automatic distribution. It will help you not to miss a single dialogue if the operator has finished his shift or gone on vacation.

Removing an assignment from a dialog if the operator is unavailable
Personal saved operator responses
The feature speeds up the work of operators and makes it more personal. You can create saved responses for situations that the operator encounters most often, and you can also add your name to the greeting message.

Personal saved responses of one operator are not visible to other operators, so the time it takes to find the right response is not extended.

Personal saved operator responses
Substitution of variables in saved responses (released before the end of the year): speeds up communication with users and makes it more personalized. The function will allow using variables in saved responses, instead of entering data manually.

Substituting variables into saved responses
Other updates to optimize your chat experience
Mention team members in conversation notes : You can call a more experienced agent to help you with a question, or contact an agent from another department if the user's question is not relevant to you. Users do not see these notes in the chat with the agent.

Mentioning team members in dialogue notes
Dialogue analytics download : will be useful for companies with large support departments that need to analyze the effectiveness of each employee.

Allows: