What is a chatbot integrated into your internal knowledge base?

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When we think of chatbots, we automatically think of those used for front-end communications, sitting between the customer and the call center, nurturing new leads when the support team is down. However, the same processes can also be applied internally: the entire team can access any information or use intelligent automated systems by asking questions to a friendly “know-it-all” chatbot.

Although it is not a mandatory requirement, georgia telegram number database many companies have chosen to program their chatbot to “like to chat”. In fact, a chatbot with a friendly, witty and engaging “personality” is liked by employees and makes every interaction much more enjoyable. An example? Rose, the friendly and cheeky chatbot of the Cosmopolitan Hotel in Las Vegas, which managed to encourage guests to spend over 37% more!

How can you improve business processes with a chatbot integrated into the internal knowledge base?
Increased speed and efficiency is one of the main factors that contribute to business growth and improvement, a function that chatbots integrated into knowledge bases offer in abundance.

Consider the following aspects:

Employee training
Hiring new staff requires a lot of time and effort to help employees adapt to the new role and train them sufficiently. Customer service roles typically experience a higher attrition rate than other industries, so it makes sense to prioritize training for them and reduce the workload of senior staff so they can focus on more customer-centric tasks. A chatbot integrated into your internal knowledge base can guide new hires through processes and procedures, finding information, and using new systems.