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Posted: Sun Jan 19, 2025 10:47 am
Website online customer service
Now, Laihao has installed Omnichat's online customer service plug-in on its website to provide customers with quick answers and services. Because Omnichat's customer service plug-in can detect the page where customers ask questions and the page they are currently on, even if the customer simply says: "Is this still in stock?" customer service staff can check the page where the customer asked questions and quickly solve the customer's questions.
Integrate FB Messenger,
What’s even more convenient is that Omnichat’s customer service center integrates FB, LINE, IG messages, and website conversations.
Customer service staff can handle all messages at once from a single management interface, without having to juggle between different windows.
Even during traffic hours and weekends, the boss said: "The Omnichat mobile APP is also very convenient. Sometimes even though everyone is off work, I will reply to the message netherlands email list after seeing it. After all, we understand the customer's desire to get a reply."
Laihao uses Omnichat e-commerce customer service integration system
Favorite function recommendation: "Tagging, conversation search, saved replies"
What features do the Laihao team find particularly helpful?
Laihao team specially recommends:
Labeling (customer marketing function on the official website): Labels can be automatically placed based on shopping status and stay time to help us understand customers’ shopping potential.
Customer service conversation search: You can directly use the conversation content to find out previous incidents. When a similar situation occurs, you can quickly refer to the previous handling methods to solve it quickly.
Pre-saved replies: Although the robot has been set to reply to frequently asked questions, many customers still ask real people for questions. Save frequently used reply content in pre-saved replies and send them out with two clicks, which greatly improves work efficiency.
Now, Laihao has installed Omnichat's online customer service plug-in on its website to provide customers with quick answers and services. Because Omnichat's customer service plug-in can detect the page where customers ask questions and the page they are currently on, even if the customer simply says: "Is this still in stock?" customer service staff can check the page where the customer asked questions and quickly solve the customer's questions.
Integrate FB Messenger,
What’s even more convenient is that Omnichat’s customer service center integrates FB, LINE, IG messages, and website conversations.
Customer service staff can handle all messages at once from a single management interface, without having to juggle between different windows.
Even during traffic hours and weekends, the boss said: "The Omnichat mobile APP is also very convenient. Sometimes even though everyone is off work, I will reply to the message netherlands email list after seeing it. After all, we understand the customer's desire to get a reply."
Laihao uses Omnichat e-commerce customer service integration system
Favorite function recommendation: "Tagging, conversation search, saved replies"
What features do the Laihao team find particularly helpful?
Laihao team specially recommends:
Labeling (customer marketing function on the official website): Labels can be automatically placed based on shopping status and stay time to help us understand customers’ shopping potential.
Customer service conversation search: You can directly use the conversation content to find out previous incidents. When a similar situation occurs, you can quickly refer to the previous handling methods to solve it quickly.
Pre-saved replies: Although the robot has been set to reply to frequently asked questions, many customers still ask real people for questions. Save frequently used reply content in pre-saved replies and send them out with two clicks, which greatly improves work efficiency.