Ensure Performance on Your Network

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Even in the digital age, no communication channel has come close to telephony in its ability to connect businesses with customers and partners worldwide.

This means that clear, crisp, high-quality call termination is of vital importance to every business. With traditional telephony, this was almost entirely out of our hands – we just had to pick a provider and hope. With VoIP systems, however, businesses have far more control over the call termination quality.

This is because call quality over IP networks is the result of a far broader range of factors: the performance, connections and usage on your local network and IP connection can impact call quality to the same degree as the routing and service provided by an IP telephony provider.

Nothing is worse than singapore telegram an important client call being derailed by low-quality voice termination, so here are some tips to ensure that your VoIP system always delivers appropriate voice quality.


The area over which you have perhaps the greatest control and which can also impact your call quality to a significant degree is your local network and your IP data connection.

VoIP traffic uses the same IP infrastructure as the rest of your network traffic. This means that high usage, low-quality connections, hardware failures and network congestion can negatively impact your VoIP call quality.

To start with, you need to ensure that your data connection has sufficient consistent bandwidth to cope with the quantity of internet traffic that your business produces: not just VoIP traffic, but all traffic. It is important to note that VoIP requires similar levels of upload and download bandwidth, meaning that a symmetrical connection will be important. Many broadband packages, even ‘business’ broadband, provide asymmetric
bandwidth.

The connections on your network between the end user and the internet connection also matter. Ensure that all hardware components are functioning properly, with no major traffic bottlenecks. A minor hardware issue could easily cause packet loss or latency, resulting in an instantly noticeable delay or jitter during a VoIP call.

One important suggestion is to use high-quality wired connections whenever possible, rather than wireless connections. While modern wireless standards can provide high-quality connectivity, they are rather more susceptible to latency fluctuations and interference, which can be avoided almost entirely by using a wired connection.

If your businesses relies upon an IP telephony system in addition to a large number of other high traffic web applications, you may want to consider implementing some form of QoS or packet shaping solution on your network to prioritise VoIP traffic, or in extreme cases, it may be worth considering the installation of a secondary data connection dedicated to voice traffic.