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Personalization of the message

Posted: Tue Jan 07, 2025 3:42 am
by Bappy10
Experience, multichannel and personalization of the offer

These last three aspects are what a brand must focus on to connect and engage with the consumer. Three aspects that are strongly interrelated. Efficiently combining online and offline channels, involving consumers through multiple touchpoints, has become a fundamental aspect in all phases of the customer journey to increase visits to physical stores and consequently purchases, guaranteeing a multi-channel experience for the user.

Use of data

The use of data is crucial because it is precisely this data that allows us to have information about our users and know what they need or might need.

The current challenge is to adopt on and offline advertising tools that allow the user to live an experience with the immensity of data, using these to study the consumer and their behavior and thus understand their needs and reach the right consumer at the right time.

The use of mobile data allows us to study the behavior of users in the offline world and understand their habits, preferences and behaviors as they evolve and in relation to space and time.

We can find out if a consumer, based on their status and lifestyle, has a family switzerland number data , visits specific stores, where in the city and at what time they express their preferences, what might interest them…

For a brand, this behavior is the key to all marketing and advertising strategies, but it is not so easy to recognize it and respond in the most correct way possible. That is why companies must adopt as many tools as possible to maximize the performance of the information they collect and its interpretation.


The more personalized the message that appears in the advertisement, the greater the impact it will have on the user who receives it and the more effective the advertising activity will be. This is greatly facilitated by push notifications. The creation of ad hoc audiences to which to transmit the advertisement can be done on the basis of countless different data obtained from these behaviors (behavioral geographies, socio-demographics, views, presences, time of day, location, etc.), which are combined with each other to reach the right user, in the right place at the right time.

Knowing where target users are is possible thanks to the use of information and data combining proximity technologies , hypertargeting and local notifications, in order to enhance the emotional aspect of the consumer and stimulate purchases directly in the store or on the website. At a time when it is essential for all brands to reach the right users at the most opportune time, this tool allows direct communication with smartphones by sending segmented push notifications in the vicinity of the points of sale, significantly increasing the possibility of positively influencing the customer journey.

The association of an online advertising message with a nearby physical location allows the consumer to perceive the link with the brand itself, recognizing the personalization of the individual message, as if it were made to measure, so the experience is truly satisfactory.