Retelling and clarifying

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Echo-reaction. Repeat some words or phrases of the interlocutor with a clarifying or questioning intonation, but not too often, so as not to cause irritation. By repeating the part of the phrase that most interests you, you can direct the conversation in an important direction for you, by repeating emotionally charged words, you demonstrate understanding and support.

Listening is a priority. But from time to time, retell what you heard in your own words. Formulate the main ideas of the conversation, highlighting the facts, without judgment. Use affirmative sentences, they are perceived more friendly than questions: "Correct me if I'm wrong, do you think ...", "The main idea, as I understand it, is that ...", "Sorry, I did not quite argentina phone number lead understand the idea of ​​​​..." This way you will show that you hear and correctly understand the speaker, and get additional explanations. By asking clarifying questions, you will again demonstrate your attention to the interlocutor and interest in the topic of conversation.

Empathy. During the dialogue, it is important and necessary to show that you understand the feelings and emotions of the interlocutor, and to communicate your attitude to what you have heard: “I understand that this is very important to you”, “I would probably react the same way”, “I understood that you felt ...”. When interpreting emotions, try to avoid assessments and judgments, add the words “it seems”, “probably”, “possibly”.

Summary after a pause. After your interlocutor has finished his or her story, it is natural to remain silent for a minute or two to think. This will allow you to understand the meaning of the conversation, summarize what your interlocutor has said, formulate the result of the conversation and, perhaps, the direction of further action. “I realized that… This will allow…”, “It seems that you yourself have formulated the necessary steps…”, “I agree that… But I need to think some more…”

One of the greatest pleasures for any person is to feel that he is truly listened to and understood. Therefore, by learning to listen, you get the opportunity to learn the point of view of another person, to better understand the problems of colleagues and to find solutions together, to be true friends. You gain the trust of others by understanding their situation and offering support or help. You increase your ability to influence, persuade, negotiate, and resolve conflicts. A very valuable skill, isn’t it?