10 tips to earn more by making your customers smile
Posted: Sat Dec 28, 2024 6:44 am
Making people feel good is always a good marketing strategy, so today at Web Positioning Salamanca we will tell you 10 tips to earn more by making your customers smile . Generally, businesses have an unspoken goal, to make their customers happy, which they achieve through satisfaction, which is one of the main goals of any business. A few years ago, a Harris Interactive survey concluded that 88% of people who received good customer service and felt good, considered that this was better than offers or discounts.
Follow these tricks to make your customers feel good
Remember that smiling customers will make you more money, so it costs you nothing to offer good service and put a smile on the faces of your potential and current customers.
1. Good manners
Good manners never go out of style. Saying “please” and “thank you” is basic. You can apply them in online marketing just as you would in traditional marketing. If you have a chat, start your conversations with “Good morning” or “Good afternoon.” Say goodbye politely.
If you send an email as part of your email marketing campaign, make sure colombia telegram lead wording is respectful . When customers go through the checkout process, write “please” when requesting information and phrases like “thank you for your purchase” or “thank you for choosing us” at checkout.
2. Remember the names
If someone calls you with a question, in your customer service department you should ask for the customer's name and write it down , to call the person by their name one or two more times during the conversation, this way they will feel that they are taken into account and respected, and that they are not seen as one more of the crowd.
If you have a live chat, do the same, and when you write a message, put their name at the beginning. People like to feel appreciated and this small detail will greatly help your company's image in the eyes of customers.
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3. Tell them they are special
Everyone wants to feel special, it may sound romantic but it is true, so how do you do it? Very simple, say it. Tell your clients that they are special , that you appreciate that they prefer you, you may believe it or not, but that simple action can brighten the day of more than one person.
It doesn't cost anything to boost someone's morale, people love to feel liked and accepted, so telling someone that they are a special client will make them feel good about themselves, and in turn, make them feel good about you.
4. Do your best
Show your clients that you are doing your best. You may not be able to do everything they ask, but don't tell them that right away. Let them see that you are trying hard to achieve what they want from you. In the end, if you don't comply, you will still look much better in the eyes of others.
The customer will feel that someone tried something for him or her, and that simple fact will make him or her smile, which in the end, we know helps you sell more.
5. Keep an honest smile
When it comes to online marketing or if you have an e-commerce, it is difficult to meet this point, but the tone in which you write or that of your website can be helpful. If you can serve the customer over the phone, or if you have a physical store, you will be surprised by the difference that a smile makes, it can make the customer feel a reassurance about their choice.
A smile shows calm, good humor , and in general, encourages people to do what they can.
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More tips to earn more by making your customers smile
We continue with these useful tips for your marketing, remember that just as you should make people smile, there are emotions that you should avoid in marketing :
6. Give the customer what they want
You have probably heard the phrase “ the customer is always right ”, this is not an irrefutable statement, but giving the customer what they want should always be your first option, arguing with a client will never end in something positive, if it is impossible to fulfill their requests, at least look for some viable option that results in their satisfaction.
By giving them what they want you will end up making them smile , since they will have the satisfaction that their requests were taken into account and that they got what they wanted in your store.
Follow these tricks to make your customers feel good
Remember that smiling customers will make you more money, so it costs you nothing to offer good service and put a smile on the faces of your potential and current customers.
1. Good manners
Good manners never go out of style. Saying “please” and “thank you” is basic. You can apply them in online marketing just as you would in traditional marketing. If you have a chat, start your conversations with “Good morning” or “Good afternoon.” Say goodbye politely.
If you send an email as part of your email marketing campaign, make sure colombia telegram lead wording is respectful . When customers go through the checkout process, write “please” when requesting information and phrases like “thank you for your purchase” or “thank you for choosing us” at checkout.
2. Remember the names
If someone calls you with a question, in your customer service department you should ask for the customer's name and write it down , to call the person by their name one or two more times during the conversation, this way they will feel that they are taken into account and respected, and that they are not seen as one more of the crowd.
If you have a live chat, do the same, and when you write a message, put their name at the beginning. People like to feel appreciated and this small detail will greatly help your company's image in the eyes of customers.
Post: Halloween Marketing Campaign Ideas
3. Tell them they are special
Everyone wants to feel special, it may sound romantic but it is true, so how do you do it? Very simple, say it. Tell your clients that they are special , that you appreciate that they prefer you, you may believe it or not, but that simple action can brighten the day of more than one person.
It doesn't cost anything to boost someone's morale, people love to feel liked and accepted, so telling someone that they are a special client will make them feel good about themselves, and in turn, make them feel good about you.
4. Do your best
Show your clients that you are doing your best. You may not be able to do everything they ask, but don't tell them that right away. Let them see that you are trying hard to achieve what they want from you. In the end, if you don't comply, you will still look much better in the eyes of others.
The customer will feel that someone tried something for him or her, and that simple fact will make him or her smile, which in the end, we know helps you sell more.
5. Keep an honest smile
When it comes to online marketing or if you have an e-commerce, it is difficult to meet this point, but the tone in which you write or that of your website can be helpful. If you can serve the customer over the phone, or if you have a physical store, you will be surprised by the difference that a smile makes, it can make the customer feel a reassurance about their choice.
A smile shows calm, good humor , and in general, encourages people to do what they can.
Post: Tips for success in content marketing in 2020
More tips to earn more by making your customers smile
We continue with these useful tips for your marketing, remember that just as you should make people smile, there are emotions that you should avoid in marketing :
6. Give the customer what they want
You have probably heard the phrase “ the customer is always right ”, this is not an irrefutable statement, but giving the customer what they want should always be your first option, arguing with a client will never end in something positive, if it is impossible to fulfill their requests, at least look for some viable option that results in their satisfaction.
By giving them what they want you will end up making them smile , since they will have the satisfaction that their requests were taken into account and that they got what they wanted in your store.