This Data In Call Centers Is . Through Specific Performance Reports At Actionscall We Consider That Performance Reports Are Basic Elements For . Good Health In Call Centers And Consequently We Want To Dedicate Aspace To Define Them . And See What Their Characteristics Are Accessible And Automated Thanks To Technology We Can Say . That Performance Reports Are Informative Documents That Are Usually Prepared Periodically Mainly Every Month Or . Quarter They Collect All The Data That May Be Relevant To The Company And That .
Are Expressly Linked To Its Activity And They bc data brazil Are Usually Represented Through Graphs Statistical Tables . Etc To Make Them More Visual And Understandable In Fact Although In General Those Who . Can Benefit Most From Them Are Departmental Managers And Heads Of Customer Serviceexperience The Ideal . Is That All Employees Can Understand And Interpret Them Especially Agents And How Are They . Obtained There Are A Multitude Of Variables And Key Performance Indicators That Can Be Useful . In This Context So It Is Advisable To Use Technology To Participate In The Collection .
Of Information And Even Prepare These Reports Thus In General Most Data Is Collected And . Filtered Through The Automatic Call Distributor Acd That The Company Has Implemented And Likewise Crms . Custom Relationship Management Can Also Complete This Relevant Information Although In Some Cases It Is . More Focused On Sales Metrics To Collections Or Customer Service While For The Simplest Cases . You Can Use Excel Tables That Allow You To Manage And Dump Databases As Well . As Apply Formulas Quickly And Effectively What Ba