Doubt its free nature and the absence of advertisements advantages of using whatsapp as a . Customer service channel as we have just seen whatsapp is an instant messaging application that . Is mainly used on mobile devices and has enormous penetration in the market of users . Of this type of services so it is logical that companies consider using it to . Improve communication with their users enhance their customer service and of course strengthen their marketing . And sales activities and among its advantages as a customer service channel we have a .
Quick response as we have already 99 acres data seen users give enormous importance to immediacy when they . Contact a company or make a consultation as it is an instant messaging channel it . Is easy and economical personalized since they can ask their own questions and receive specific . Answers for their specific situation this is something valuable for both the clients and companies . and information of relevance for their businesses automation . Possibilities the integration of chatbots and automatic response tools it allows to talk with people .
In real time and offer quality quality which also translates into a better customer experience . And cost savings for the labeled company and creation of response protocols it is common . For users to consult on the same issues so whatsapp is very useful to collect . This information and classify it in order that companies can establish action protocols to respond . Quickly to such access to performance data by using a specific application for companies such . As companies such as companies such as companies such as companies such as companies such .