(Bruno Mars is the singer of the song: I would catch a grenade for you).
Do you respond to messages or not? There is no magic formula. Usually you can estimate it yourself or you already know your pappenheimers from the past. Do not respond to every loose flodder but do correct factual untruths.
A tweet like the one above is typically something you don't respond brother cell phone list to, unless you notice that this scold has a lot of influence. But if you notice that influential negative people are kind of taking over the reporting, then address that person separately in a direct message or open reply on Twitter. Call or email, or at least have a conversation with him or her. In most cases, that personal attention works, because he or she feels taken seriously and important. And then perhaps remain silent or change their tone of voice.
3. Be empathetic
For major accidents, you should start with reporting that is empathetic. If there are victims or injured parties, express your sincere compassion first before talking about the facts. Sincerity, involvement and authenticity are a must. Think of the other person first, then of yourself.
4. Show leadership: be quick & proactive
Take charge in social media, show initiative. Don't wait for a chain reaction of emotions to occur, but show control and leadership by coming up with messages quickly. In case of rumors or unconfirmed things, use part of the classic feedback technique. Write things like: