2. Messaging App Business APIs . A e.g., WhatsApp Business API.
For personalize, rich-meia conversations, especially popular in Bangladesh, a deicate Business API is essential.
WhatsApp Business API: This is paramount for businesses in Bangladesh. It allows meium to large businesses to communicate with customers at scale, send rich messages . A images, videos, documents. , automate responses with chatbots. And integrate with CRM systems. Unlike the WhatsApp Business App. The API allows for truly scalable, programmatic communication.
Providers/Partners: You'll typically nee to work with a WhatsApp Business Solution Provider . A BSP. to access the API. Examples include Twilio, MessageBird, Vonage, Infobip. And local Bangladeshi digital agencies that specialize in WhatsApp integrations.
Key Features: Automate notifications . A order updates, shipping info. , customer phone number list support via chat, interactive messages . A quick replies, list messages. , chatbot integration, rich meia sharing.
Compliance: Strict adherence to WhatsApp's Business Policy and Commerce Policy is crucial to avoid account suspension. This heavily emphasizes opt-in consent.
Other Messaging Apps . A Viber, Telegram, Facebook Messenger. :
Viber Business Messaging: Popular in some markets, offering similar features to WhatsApp Business API.
Telegram Bot API: Excellent for building sophisticate chatbots for customer service and broadcasting, especially for businesses with strong Telegram channel presence.
Facebook Messenger Platform: For businesses heavily reliant on Facebook, Messenger bots and live chat integrations can be powerful for engaging leads and providing support.
Bangladeshi market's unique requirements and regulations.
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