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Chat, Voice, SMS, Email and Whatsa Use Cases Consider the use cases and pain points. The key points that the end user (i.e. your customer service team) needs to meet across customer needs. Different time zones, you need an AI chatbot that is easy to set up and use, so it supports delivery The best conversational AI platforms are highly scalable and should be able to handle large amounts of data.

Inquiries without compromising on response quality or time Key phone number library features Collaborate with your customers. Service teams prioritize features such as no-code AI chatbots that require minimal technical intervention. In setting up and using AI chatbots with integrated knowledge base and smooth handoffs. Also critical for streamlining query resolution Customer service integration with other support tools. Not just a standalone feature focused on answering customer queries, it also involves sending follow-up messages.

and emails, record customer interactions, etc. Look for AI chatbots that integrate with the platform. Similar to CRM and help desk solutions, and are compatible with your other existing tools. Technology Stack Support Quality Consider the support you get from the provider in case of any issues, as it can cause downtime and potential customer churn. Easy access to troubleshooting help is essential to avoid any disruptions.