Us Rep Mike waltz of

[mdraufk.ha.nd]

It provides Self-service support to resolve queries with Ai chatbots quickly, accurately, and seamlessly. Acts as a reliable first line of defense for your customer support team, designed to quickly answer common customer queries Key features enable customers to quickly resolve issues and find solutions. They are looking to integrate chatbots with custom knowledge bases to improve accuracy within the application. Customer service enables customers to easily send and receive photos and documents to resolve issues.

Faster speeds provide a quick handoff whenever a customer wants to phone number library escalate to a live agent. Unified agent desktop provides omnichannel support as agents have full visibility into customer issues in addition to chatbots, and you can further personalize first interactions with voice. Ivr offers integration with Hubsot, Hel Scout, Zendesk, and even homegrown systems to build custom workflows, trigger them remotely, and automatically hand off issues to

The best-fit agents can investigate customer interactions and collect feedback in real time through metrics. Reporting limitations Lacks quality assurance and workforce management features needed by customer support teams (no mobile devices). This version is usable by support agents, but it is not ideal for transaction ticket-based customer support interaction pricing. Plans: Starting at 50 per user per month Voice-only plans: Starting at 50 per user per month Chat-only plans: Starting at 50 per month per use Ratings and Reviews: