You can put out fires at the right time, like subscription-based Saas. Businesses can use AI to detect negative sentiment in a particular conversation and take corrective action. Action to improve retention: Automate responses to of customer inquiries. When it comes to improving help desk productivity and increasing customer satisfaction, livo can step in. As an all-in-one solution to improve the customer support tech stack for small and medium businesses, here it is.
The remarkable features make it a reliable and effective phone number library solution for your service desk management. Efforts: Unified Agent Desk Pursuing an omnichannel approach to customer support, most modern businesses are interested in serving customers on their preferred channel. That’s why Unified Agent Desk is a centralized hub for managing customer interactions across various channels (Live Chat, SMS MMS, WhatsApp, etc.) It integrates the context and
Interaction History Also, agents no longer need to switch between AI chatbots and voice channels. The platform also has self-service chatbots and intuitive voice bots that can handle of customer requests with minimal agent involvement, which comes as an added advantage. Integration with customizable knowledge base helps customers resolve their queries easily. Pre-built integrations with popular CRMS, help desk, and business tools livo offers
Reportedly the pre domestic regulatory
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