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Unified management of customer interactions across various channels (email, voice, SMS, Whatsa and Live). Chat and provide ° Customer problem view Integration capabilities: The platform provides direct integration. With popular CRMS and custom AI, as well as integration with help desk, order and payment system Sticket. Classification: Use AI to classify and prioritize tickets, and AI agents can be customized. Efficiency tools that reflect your brand image and policies: The platform supports media exchange, providing messages.

Templates and internal annotations, and allow instant updates phone number library Ai Agents Limitations Catra lacks relevant features. Quality assurance and workforce management may not support mobile version for support agents. Not the best solution for transactional ticket-based customer support interactions Public Channel Pricing (Annual Plan): Growth: $ per user Business per month: $ per user per month Enterprise: Available via request-only voice Annual plan Growth: $ per user Business per month: $ per user per month Enterprise: Available via request-only chat Annual plan Growth: $ per user

Monthly Users Enterprise: $ per user per month Enterprise: Available on Requestlivo Ratings & Reviews g:. ( Review ) catra: ( Review ) Zendesk Best for businesses of all sizes Zendesk bots. Designed to deliver a rich conversational experience Zendesk bots are built with artificial intelligence and automation. For a seamless experience, all conversations are stored in a centralized workplace so agents can. Deliver a more personalized customer experience across the environment Key Features Messaging integration, e.g.