Incoming call
Posted: Mon Dec 23, 2024 8:18 am
In a conversation after an incoming hot call, there is no need to take the initiative, since the client is already ready to make a purchase. All that remains is to answer his questions and smoothly lead him to the target action.
Incoming call script
The incoming call script consists of scammer phone number list uk several stages :
say hello and state your name;
listen and ask leading questions;
provide details of your proposal;
respond to objections if there are any;
to formalize the upcoming transaction, agree on the place and date of the meeting;
say goodbye.
When customers call you, pick up the phone immediately to keep them in a buying state.
Example script :
Script stage Script Script
Greetings — Hello! *Company name, your name*.
Establishing communication — Tell me, how can I address you?
Listening to the client The person will tell you what he is interested in. Listen carefully and do not interrupt. When the client has finished, confirm that you have what he needs: "That's right, we will help you", "Yes, you have come to the right place", "Understood, we will do what you need."
Clarification of purchase details To quickly select a product or service, ask in more detail what the client needs: "What product parameters suit you?", "By what time do you need the service?" Try to find out as much as possible with a minimum number of questions so as not to tire the client.
Product presentation Offer the best of what is available: 1–2 options. Don’t overwhelm the consumer with all the options. You’ll need to talk about the benefits later. Before the question of cost arises, find out and write down the customer’s phone number and email.
Working with objections If doubts arise about the need to purchase, use leading questions in response to objections, prove the need for your product with arguments and stories.
We record the fact of the sale in conversation and say goodbye. Again, list all the parameters of the product that the buyer needs so that he understands that he has been heard. The client should end the conversation if the scenario was effective and all steps were completed. Sometimes people do not hang up and remain silent, perhaps the client has unasked questions. Break the pause and ask: "Do you have any more questions for me?"
Incoming call script
The incoming call script consists of scammer phone number list uk several stages :
say hello and state your name;
listen and ask leading questions;
provide details of your proposal;
respond to objections if there are any;
to formalize the upcoming transaction, agree on the place and date of the meeting;
say goodbye.
When customers call you, pick up the phone immediately to keep them in a buying state.
Example script :
Script stage Script Script
Greetings — Hello! *Company name, your name*.
Establishing communication — Tell me, how can I address you?
Listening to the client The person will tell you what he is interested in. Listen carefully and do not interrupt. When the client has finished, confirm that you have what he needs: "That's right, we will help you", "Yes, you have come to the right place", "Understood, we will do what you need."
Clarification of purchase details To quickly select a product or service, ask in more detail what the client needs: "What product parameters suit you?", "By what time do you need the service?" Try to find out as much as possible with a minimum number of questions so as not to tire the client.
Product presentation Offer the best of what is available: 1–2 options. Don’t overwhelm the consumer with all the options. You’ll need to talk about the benefits later. Before the question of cost arises, find out and write down the customer’s phone number and email.
Working with objections If doubts arise about the need to purchase, use leading questions in response to objections, prove the need for your product with arguments and stories.
We record the fact of the sale in conversation and say goodbye. Again, list all the parameters of the product that the buyer needs so that he understands that he has been heard. The client should end the conversation if the scenario was effective and all steps were completed. Sometimes people do not hang up and remain silent, perhaps the client has unasked questions. Break the pause and ask: "Do you have any more questions for me?"