A new way of delivering
Posted: Sun Dec 22, 2024 8:53 am
Walmart is taking it a step further by putting groceries directly in the fridge . How easy can it be? Its subsidiary Jet.com is even giving away the smart locks for free, noting the huge cost savings that can be achieved.
Are we ready for this?
So the industry is raring to go. But are consumers ready for this? That’s the rub. 68% of Americans say they don’t like the idea of delivery people entering their homes . 53% even feel “extremely uncomfortable” with it. Ouch. What do you think: do we just have to get used to it, or has innovation really gone a step too far here?
3. A delivery day of your choice: more than just beneficial for your customer
'Ordered before 23:00 today, delivered tomorrow'. Online retailers have long boasted of ever faster delivery times. Considerable investments have been made to extend cut-off times even later in the evening. But is this really what consumers want? What use is 'delivered tomorrow' if the day after tomorrow is your day off? The crux: consumers are not always looking for speed, they mainly want certainty.
Delivery options
Due to this need for certainty, we are seeing more and more webshops offering their customers a choice of multiple delivery days. And for good reason. If we look at the orders processed by the Paazl platform, you see that (if given the choice) 22% of consumers choose a delivery day other than the next. For example, many example of whatsapp number in philippines choose Saturday, often the only delivery day on which people are free. On average, people choose a delivery day that is 2.7 days in the future.
The good news? Offering this extra bit of convenience doesn't cost the webshop much extra. You simply hold on to the order a little longer and later give it to the carrier, who can simply deliver it at the regular rates.
Take the pressure off
In addition to convenience for the customer, there is another possible advantage to delayed delivery. Spreading out the pressure of the peak season a little. We increasingly see webshops that 'reward' their customers for a later delivery during the busiest period, in order to relieve the chain somewhat.
Also read: E-commerce in 2017: these are the 5 logistics trends
An example is the American Macy's that introduced no-hurry shipping around the holidays . If a customer chooses slower delivery, they receive extra credits, which can be spent later in the webshop. Amazon also has no-rush shipping in return for credits.
Choose your own delivery time.
Are we ready for this?
So the industry is raring to go. But are consumers ready for this? That’s the rub. 68% of Americans say they don’t like the idea of delivery people entering their homes . 53% even feel “extremely uncomfortable” with it. Ouch. What do you think: do we just have to get used to it, or has innovation really gone a step too far here?
3. A delivery day of your choice: more than just beneficial for your customer
'Ordered before 23:00 today, delivered tomorrow'. Online retailers have long boasted of ever faster delivery times. Considerable investments have been made to extend cut-off times even later in the evening. But is this really what consumers want? What use is 'delivered tomorrow' if the day after tomorrow is your day off? The crux: consumers are not always looking for speed, they mainly want certainty.
Delivery options
Due to this need for certainty, we are seeing more and more webshops offering their customers a choice of multiple delivery days. And for good reason. If we look at the orders processed by the Paazl platform, you see that (if given the choice) 22% of consumers choose a delivery day other than the next. For example, many example of whatsapp number in philippines choose Saturday, often the only delivery day on which people are free. On average, people choose a delivery day that is 2.7 days in the future.
The good news? Offering this extra bit of convenience doesn't cost the webshop much extra. You simply hold on to the order a little longer and later give it to the carrier, who can simply deliver it at the regular rates.
Take the pressure off
In addition to convenience for the customer, there is another possible advantage to delayed delivery. Spreading out the pressure of the peak season a little. We increasingly see webshops that 'reward' their customers for a later delivery during the busiest period, in order to relieve the chain somewhat.
Also read: E-commerce in 2017: these are the 5 logistics trends
An example is the American Macy's that introduced no-hurry shipping around the holidays . If a customer chooses slower delivery, they receive extra credits, which can be spent later in the webshop. Amazon also has no-rush shipping in return for credits.
Choose your own delivery time.