Virtual Assistants and Chatbots

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AI-driven virtual assistants are becoming increasingly common in the home and are also replacing many business-to-consumer interactions that used to be performed by humans. Drive-thru hosts in banks and fast food chains are being replaced by speaking computers, and Help Desks are filtering out common problems from hong kong telegram reaching expert support technicians in order to reduce costs.

All of these person-to-computer communications create a greater volume of traffic on the internet that can be managed through a CPaaS to ensure continued quality of sound and constant availability without recourse to on-call telecommunication specialists.

The trend of replacing customer service operators with virtual assistants is likely to continue, affecting security guards, receptionists, medical practitioners and caregivers. CPaaS supports all of these advances in which the monitoring of service quality, the centralization of expertise and the confirmation of successful service delivery requires constant communications connections.

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However, CPaaS isn’t limited to internet and long-distance communication management. Personal area networks and line-of-site applications such as Bluetooth, proximity beacons and ultrasonic traffic can also be managed through a CPaaS. Short-distance communications technology is driving a revolution in location-specific services, which are – understandably – of particular interest to marketers.

Sports venues are now using beacons to direct audience participation activities at major stadium events. Main street stores are using proximity beacons to attract shoppers to special deals. Even store window displays can be adapted to attract specific targeted individuals as they pass. CPaaS can link short-distance gadgets and incentives to centralized mar