How should you react to a complaint? – Typical situations

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So much for the theory. But how should you react in practice? In the following examples, we will show you how you can confidently respond to typical complaints in a restaurant.

"I don't like the food"

Everyone knows it: you order japan phone data food and it is not as expected. If a guest complains about the food, it is important to first distinguish whether there was a mistake with the food or whether the dish simply did not meet the guest's personal taste.

If there was a mistake with the food, apologize and thank the customer for the feedback . If the criticism is justified, pass it on to the kitchen. If the food simply did not meet the guest's taste, strictly speaking, this is not the restaurant's fault, but you should still express regret and apologize.

"I got the wrong dish"

It happens in the best of establishments that someone is served the wrong dish or that a request is missing from the order. Ask exactly what is wrong and correct the error as quickly as possible . If this involves a very long wait, politely point this out to the guest and ask whether he or she would like to keep the dish - on the house, of course.

“This is all taking too long for me”

It happens every now and then, and for a variety of reasons, that a guest has to wait a long time until the waiter or waitress has time or the food arrives. Some people quickly become uncomfortable and complain.