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In the long run, with teams emphasizing customer experience, these AI assistants can even. By using information from your customer database to personalize conversations, the system can also organize incoming messages and ensure urgent issues get attention first. In addition, you can set the AI ​​to sound like your brand and ensure it follows your company's rules (if a customer has a tricky issue, the AI ​​can smoothly transfer it to a human agent).

Key Features Unified Agent Desktop: Single window pane to phone number library manage customer interactions across different channels. e.g. email, live chat, SMS, WhatsApp, etc. Built for Efficiency: Makes it easier to share photos, videos, and other files with customers, with ready-to-use message templates, and ensures everyone has the latest information Instant Self-Service Chatbot: Deploy a code-free, Oenai-powered chatbot that integrates with your knowledge base. Smooth Agent Handoffs Triage and Prioritization: Leverage AI to automatically sort and prioritize critical customer requests.

Caabilityivr: Take your customer experience to the next level with an automated and configurable phone system. For Customer Routing Workflows: No coding required, design and implement automated workflows using a visual interface that simplifies creating complex processes such as case management, follow-up, and notifications Metrics and Reporting: Monitor KI, track agent efficiency, and gain insights into customer satisfaction Coach your agents: Provide real-time feedback and. Conduct training sessions directly in platform integrations: Integrate with multiple platforms including , Zendesk,