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Improves agent efficiencyLimitedLacks real-time monitoring and coaching capabilitiesHas complex functionality, requires configuration and customizationPricingSupport Team Plan: per agent per month (billed annually)Support Pro Plan: per agent per month (billed annually)Support Enterprise Plan: per agent per month (billed annually)KitTeam Plan: per agent per month (billed annually)KitGrowth Plan: per agent per month (billed annually)KitPro Plan: per agent per month (billed annually)KitEnterprise Plan: Pricing available upon requestRatingsg: (Reviews)HIV - Best for large teams.

Need great email management and collaboration features Want phone number library to resolve queries faster and increase efficiency? Schiffer's. Email management platform allows you to assign and track emails in a shared inbox. Keep your team in the loop with mentions and comments Use conflict alerts to prevent duplication. Respond, automatically delegate tasks via email based on team member's skills and track progress. Key Features SLAs: Customize SLA policies and send violation alerts when policies are violated Advanced Reporting:.

Get advanced dashboards and reports to understand issues and improve team performance More features: Customer satisfaction. Surveys, email templates, Ai Summariz and Moros Allow multiple team members to access different inboxes. This way everyone can work together, instead of just one person managing each inbox triage. Treat emails as pending or closed, and send email reminders that haven't been responded to yet. Limitations require agents to manually enable and disable autoresponders, rather than being able to schedule them.