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Service meant long walks to factories or handwritten letters. The first Industrial Revolution transformed production. But Alexander Graham Bell’s invention of the telephone at the end of the 19th century made customer support a chore. The 19th century marked the first major shift. Fifty years later, call centers and toll-free numbers revolutionized customer service, introducing mass production efficiencies. However, even with the interactive voice response (IVRS) of the 1950s, the burden of human agents remained, leading to widespread outsourcing—the dawn of the 1960s brought

New Age Customer Service Remote support tools enable technical phone number library support to resolve issues quickly. However, as efficient as we think customer service can be, facilitating direct interactions and timely resolutions. AI and chatbots are at their peak to meet these needs for today’s customers and many companies. AI is now being integrated into all customer service channels, with of customer service professionals predicting that by 2020, most representatives will use AI and automation.

In this blog post, we explore the top customer support automation examples and use cases, showing how these tools are reshaping the future of customer service (which is growing). The Importance of Customer Service Automation Modern customer service teams have to face significant challenges every day. Take, for example, ticket backlogs, which can pile up overnight and leave teams feeling daunted by the growing number of support requests that extend wait times, leading to customers being asked to wait for their turn every morning.