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Survey Responses Social Media Analytics Monitor metrics like likes, shares, comments, and mentions. You can also opt for sentiment analysis on social platforms to measure overall tone. Customer Engagement Track your follower growth rate and engagement rate (engagements divided by followers). Measure how well your content is resonating with your audience engagement rate (total engagement total followers). * Follower Growth Rate {(New Followers - Lost Followers) Total number of followers at the beginning of the year.

Repeat orders Repeat orders are one of the strongest indicators phone number library of customer engagement. Satisfaction is used to measure this by calculating the percentage of customers who make multiple purchases. Repeat order rate (number of customers who purchase more than times x total number of customers) over a specific time frame A high repeat order rate indicates that customers find value in your products and have a positive experience with your brand.

Lifetime Value Clvclv estimates the total revenue a customer will generate for your business throughout their entire relationship with your brand. High Clv indicates strong customer engagement and loyalty. To calculate Clv, multiply the average purchase value by the average purchase frequency and then multiply by . Average Customer Lifetime Clv is calculated by Average Purchase Value X Average Purchase Frequency X. Average Customer Lifetime helps maximize the value of retail customers by increasing retail customer engagement.